Terms of Service

I. CONDITIONS OF SALE

Art. 1

- In using the services of Green&Clean, the customer agrees to abide by these general terms and conditions.

Art. 2

- Each time the customer deposits clothing, he must confirm his order via the Green& Clean terminal at the drop-off point.
- On reception and registration of your laundry in our workshop, an e-mail will be sent to you.
It will ask you to connect to your account to pay your invoice. Just go to our website www.greenandclean.be and enter your username and password. You will be taken to your account area and you can pay your invoice online.
Means of payment accepted:
- Visa
- Mastercard
- Bancontact
You can also pay directly at the terminal but the invoice must be settled to collect your laundry from the locker.

Art. 3

- Having been notified by e-mail that his order has been delivered, the customer must go within 48 hours to his drop-off/collection point and log in to his account via the Green&Clean terminal to obtain the number of the box from which his order is to be collected.

Art. 4

- After receiving notification by e-mail, the customer has 48 hours to pick up his clothing.

- On expiry of this deadline, the customer will receive a reminder by e-mail.

- If Green&Clean receives no reply from the customer, it reserves the right to withdraw the clothes from the box and store them at its storage centre.

The customer may pick up his things there during working hours (see Tilleul hours on the website)

II. OBLIGATIONS OF THE GREEN&CLEAN TEXTILE MAINTENANCE COMPANY

Art. 5

- Green&Clean is obliged to perform the services requested of it in accordance with best practice and within a reasonable time period.

- On receipt of an order, Green& Clean must give the customer an electronic receipt stating the date on which the clothes were deposited and the delivery date.

Art. 6

- Green&Clean is responsible for any losses or damage to the articles entrusted to it, unless otherwise stated in these general terms and conditions.

- Green&Clean is the only party certified to establish the content of an order and approve this content.

- The customer must therefore trust Green&Clean's sorting procedure.

III. CUSTOMER INSTRUCTIONS AND OBLIGATIONS

Art. 7 - Recommandations :

- The customer must clearly indicate his name and address to Green&Clean. He must attach them to his packages and confirm his order via his login on the Green&Clean terminal.

- He must pack his items in the Green&Clean bag in such a way that nothing can be lost or damaged.

- He must pack small items, handkerchiefs and delicate or valuable articles separately.

- In the case of a first order, the customer must pack his things in a closed bag with his name and address inside.

Obligations :

- The customer must remove any dangerous object that might damage his items of clothing: cuff-links, broaches, badges, pens, lipsticks, coins, etc.

Art. 8 - Restrictions on liability and reservations

- Green&Clean declines all liability for damage to articles that have undergone normal treatment but whose material composition or defectiveness was not evident on first sight.

- Valuable items must be presented separately or at least accompanied by a note informing G&C of their special status. If this obligation is not complied with, the company will not be liable in the event of damage caused by normal treatment of the articles.

- Provided that the textile maintenance company has expressed its reservations to the customer in advance via the receipt, the articles listed below will be processed in accordance with best practice but at the customer's risk:
delicate fabrics, silks, wall hangings, curtains, carpets, leather items dyed with non-fast colours, which can lose their shape and are liable to felting, or which are unstable to the touch; textiles or leather items without a legally approved label stating their composition or other form of information stating their composition.
The above list is not exhaustive.

- Green&Clean declines all liability for loss or damage caused by these objects to their owner's items of clothing.

- Green&Clean is not liable for objects attached to items of clothing (buttons, clasps, buckles, attached belts, trimmings in plastic, rubber or leather) unless these can stand the treatment prescribed for cleaning these items.

IV. PRICING AND PAYMENT

Art. 9

- By handing over articles for cleaning, the customer implicitly agrees to the prices charged by Green&Clean.

Art. 10

- The weight of laundry to be washed, in kilos, is determined by Green&Clean. The figure on which the bill is based will be established by rounding up to the nearest kilo.

Art. 11

- On reception and registration of your laundry in our workshop, an e-mail will be sent to you.
It will ask you to connect to your account to pay your invoice. Just go to our website www.greenandclean.be and enter your username and password. You will be taken to your account area and you can pay your invoice online.
Means of payment accepted:
- Visa
- Mastercard
- Bancontact
You can also pay directly at the terminal but the invoice must be settled to collect your laundry from the locker.

Art. 12

- If the customer fails to make payment, or it is impossible to deliver, or the customer fails to collect, the goods become the property of Green&Clean twelve months after they were deposited, without any compensation being payable.

V. COMPLAINTS

Art. 13

- In the event of loss, wrong treatment or damage to articles, the customer's complaint must be sent by registered post for the attention of General Laundry Belgium sprl, 479 Chaussée de Louvain 1380, Lasne, within 30 days of collection of the items. A written complaint, with acknowledgement of receipt on the part of the consignee, is equivalent.

- On expiry of this deadline, complaints may be rejected out of hand.

- If items of clothing are worn following collection, no complaints are admissible, unless the defect was not detectable until the clothing had been worn. In this case, the committee will take a decision.

- The customer must return the damaged item to Green&Clean at the latter's request, and G&C will acknowledge receipt.

Art. 14

- No more than two months is allowed for settling a dispute amicably between the parties. After this period, the dispute may be submitted to CACET asbl.

VI. COMPENSATION

Art. 15

- If a customer's complaint regarding the wrong treatment, damage or loss of an article is admissible and justified, Green&Clean must repair the article, replace it or pay compensation.

Art. 16

- Compensation for the loss of an item will be calculated on the basis of the purchase price of an item of equivalent quality and appearance [to those the customer normally has cleaned].

- Compensation for a damaged item will be calculated as a proportion of the value of the item when deposited, taking into account its age.

Art. 17

- When part of a set of clothing is presented for cleaning (e.g. the trousers of a suit), compensation will be paid only for the damaged component, not the whole suit.
VII. "CACET asbl" ARBITRATION COMMITTEE

Art. 18

- If Green&Clean and the customer cannot reach agreement on the repair, replacement, or compensation in respect of an item, they may appeal to the "CACET asbl" Arbitration Committee117

- The customer has the choice of either bringing the dispute before the CACET ASBL or before the ordinary courts. Once the choice has been made for the CACET ASBL, the subsequent judgment shall be binding and without appeal in accordance with the clauses of the Legal Code (article 1676 and following).

Art. 19

- The Arbitrary "ACET ASBL" Commission is constituted according to the regulations of the aforementioned Commission.

Art. 20

- Any appeal to the CACET ASBL must be brought forward to the office of the "CACET ASBL" Commission (Brusselsesteenweg 478, 1731 Zellik) by using a special form and in accordance with Commission regulations.